Terms & Conditions

Honey & Ghee Supermarket

Last updated: June 2026

Welcome to Honey & Ghee Supermarket. These Terms & Conditions govern your use of our stores, website, mobile applications, loyalty programs, and related services. By accessing or using our services, you agree to comply with these Terms.

1. About Us

Honey & Ghee Supermarket is a UK-based grocery retailer specializing in South Asian groceries, fresh produce, frozen foods, household products, and daily essentials.

2. Acceptance of Terms

By visiting our stores, using our website, placing orders, joining our loyalty program, or using any of our services, you agree to be bound by these Terms & Conditions.

3. Product Availability

• All products are subject to availability.
• We reserve the right to limit quantities purchased.
• Product images are for illustration purposes only.
• Prices and promotions may vary between stores and online platforms.

4. Pricing

• All prices are displayed in GBP (£).
• Prices include VAT where applicable.
• We reserve the right to change prices without prior notice.
• Promotional offers are available only during specified periods.

5. Orders and Payments

• Full payment is required at the time of purchase unless otherwise agreed.
• We accept cash, debit cards, credit cards, and approved digital payment methods.
• Orders may be refused or cancelled if fraudulent activity is suspected.

6. Returns and Refunds

• Returns must comply with applicable UK consumer laws.
• Perishable items may not be eligible for return unless faulty or damaged.
• Refunds will be processed using the original payment method where possible.
• Proof of purchase may be required.

7. Loyalty Program

If enrolled in our loyalty scheme:

• Points have no cash value.
• Points may expire according to program rules.
• Membership may be suspended or terminated for misuse.
• Honey & Ghee reserves the right to modify loyalty benefits at any time.

8. Gift Cards and Vouchers

• Gift cards are non-refundable unless required by law.
• Lost or stolen gift cards may not be replaced.
• Promotional vouchers cannot be exchanged for cash.

9. Customer Conduct

Customers must:

• Comply with store policies.
• Respect staff and other customers.
• Not engage in theft, abuse, or fraudulent activity.

We reserve the right to refuse service where necessary.

10. Intellectual Property

All website content, logos, branding, graphics, and materials are owned by Honey & Ghee Supermarket or its licensors and may not be reproduced without permission.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses.
• Our liability shall not exceed the value of the products purchased.
• Nothing in these Terms excludes liability that cannot legally be excluded.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Honey & Ghee Supermarket

Reading Store
232 Shinfield Road
Reading, RG2 8EX

For customer enquiries, please contact our customer service team through our website, email, or in-store support desk.