Privacy Policy

Honey & Ghee Supermarket

Last updated: June 2026

Honey & Ghee Supermarket respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

Personal Information

• Name
• Email address
• Phone number
• Postal address
• Loyalty membership details

Transaction Information

• Purchase history
• Loyalty points activity
• Payment transaction details

Technical Information

• IP address
• Browser type
• Device information
• Website usage data

2. How We Use Your Information

We use personal information to:

• Process orders and payments
• Deliver products and services
• Manage loyalty programs
• Provide customer support
• Improve our stores and website
• Send promotional offers where consent has been provided
• Meet legal and regulatory requirements

3. Loyalty Program Data

If you participate in our loyalty program, we may collect:

• Shopping preferences
• Purchase history
• Reward redemption activity
• Promotional response information

This helps us provide personalized offers and rewards.

4. Marketing Communications

We may send:

• Promotional offers
• Product updates
• Loyalty rewards information
• Store announcements

You may unsubscribe at any time using the unsubscribe link or by contacting us.

5. Sharing Information

We may share information with:

• Payment service providers
• Delivery partners
• Technology and hosting providers
• Professional advisers
• Regulatory authorities where legally required

We do not sell personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil legal obligations
• Resolve disputes
• Maintain business records

8. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data
• Restrict processing
• Object to marketing communications
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies

Our website may use cookies to:

• Improve website functionality
• Remember preferences
• Analyse website performance
• Deliver relevant promotions

Users may manage cookie preferences through browser settings.

10. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the revised effective date.

12. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Honey & Ghee Supermarket
Reading Store
232 Shinfield Road
Reading, RG2 8EX

Email: privacy@honeyandghee.co.uk
Website: www.honeyandghee.co.uk